Contact
Mailboat is built by one infrastructure engineer who used to build enterprise file transfer systems and got tired of watching video teams overpay. Async-first, human answers.
| Purpose | Address | Response |
|---|---|---|
| Support & early access | [email protected] | Within 24 hours, every day |
| General | [email protected] | Within 24 hours |
| Copyright & abuse reports | [email protected] | Action within 24 hours (process) |
| Privacy / GDPR | [email protected] | Within 30 days (usually days) |
How support works here
- A human answers — the founder. No ticket maze, no chatbot deflection.
- 24-hour response, around the clock, including weekends.
- No sales calls, ever. Everything is self-serve; if you want a walkthrough, we'll do it in writing.
- Public status page: status.getmailboat.com — live, with full uptime history from day one.