Terms of Service

Pre-launch draft. Final legal review pending before public launch. Current version always lives at this page.

1. Definitions

• "Service": a file staging and transfer service that enables Users to send and receive large files via links ("Transfer Links").
• "Staging, not backup": the Service provides temporary storage solely to complete a transfer. Files are automatically deleted after the Retention Period (default 7 days; paid plans configurable 1–30 days; hard maximum 30 days). The Service is not a backup, archive, or records-storage service.
• "Billable Upload": object bytes that (a) completed upload successfully and (b) were confirmed in the completion manifest. Measured in decimal gigabytes (10⁹ bytes).
• "Non-billable bytes": bytes from failed or interrupted sessions, retransmitted parts, and any delivery of the same Upload to multiple Recipients.
• "User" (sender), "Recipient" (party who receives via a Transfer Link, never required to register).

2. Service Description

2.1 We provide: Transfer Links, chunked upload with resume, integrity verification (per-part transport checksums; SHA-256 delivery manifests), download delivery, notifications, and a usage dashboard.

2.2 Availability is provided on a commercially-reasonable basis; see our public status page. No numeric SLA applies at this tier.

3. Accounts & Eligibility

3.1 Senders must provide a valid email address and pass abuse-prevention checks (email verification, CAPTCHA). Recipients never need an account.

3.2 You must be at least 18 or have legal capacity; the Service is not offered where unlawful, including to residents of mainland China.

4. Fees & Billing

4.1 We charge by upload only. Downloads, retries, and failed sessions are never billed.

4.2 One upload, N recipients = one charge.

4.3 No hidden rules. Your dashboard shows charges as they accrue, in real time.

4.4 Free Plan: up to 10 GB of Billable Upload per month. We do not impose speed limits on any plan; actual throughput depends on network conditions.

4.5 Taxes: prices exclude applicable taxes (e.g., VAT for EU customers, shown inclusive where required by law), collected and remitted by our Merchant of Record.

4.6 Refunds: 7-day good-faith refund window for subscriptions with minimal usage; billing errors are always refunded.

4.7 Invoices: payment receipts are issued by the Merchant of Record; company invoices (with VAT number) are available in-dashboard.

5. Acceptable Use

You must not use the Service to transmit: (a) malware or malicious code; (b) content infringing third-party intellectual property; (c) illegal content, including CSAM (zero tolerance — immediate termination and reporting to authorities); (d) content you know is misleading or fraudulent.

We may suspend a Transfer Link or Upload pending investigation of a credible report.

6. Content Removal, DMCA & Abuse Process

6.1 Notice-and-takedown: rights holders may submit a notice to [email protected] identifying the material, the claimed infringement, a good-faith statement, and signature. We remove or disable access within 24 hours of a valid notice.

6.2 Counter-notice: the uploading User may submit a counter-notice; material may be restored after 10–14 business days absent a court order.

6.3 Repeat infringers: accounts are terminated upon repeated valid notices.

6.4 A one-click report button appears on every Transfer Link page.

6.5 Our DMCA designated agent is registered with the US Copyright Office.

7. Data Retention, Deletion & Privacy

7.1 Files: auto-deleted after the Retention Period (default 7 days; 1–30 days configurable on paid plans; expiry warnings 24h in advance).

7.2 Account data: deleted upon account deletion, cascading to uploads, metadata, and logs within 30 days. GDPR rights (access, erasure, portability) via [email protected]; DPA available on request.

7.3 We process personal data as a processor for User content and a controller for account data; see the Privacy Policy.

8. Security

Encryption in transit (TLS 1.3); per-part integrity verification with SHA-256 completion manifests; malware scanning on all uploads. No guarantee of absolute security; the Service is not a backup (§1).

9. Disclaimer of Warranties

The Service is provided "as is," without warranties of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by law.

10. Limitation of Liability

10.1 Our aggregate liability is limited to the total fees You paid in the twelve (12) months preceding the event giving rise to the claim.

10.2 For Free Plan usage, liability is limited to USD 50.

10.3 We are not liable for indirect, incidental, special, or consequential damages, including lost profits or lost data.

10.4 Nothing limits liability that cannot be limited by law (e.g., gross negligence, willful misconduct).

11. Indemnification

You will defend and indemnify us against claims arising from your content or your breach of these Terms, except to the extent caused by us.

12. Suspension & Termination

We may suspend or terminate for ToS violations (with notice where practicable); you may terminate anytime; Sections 9–11 and 13–15 survive termination.

13. Changes to the Terms

Material changes are notified 30 days in advance by email; continued use constitutes acceptance.

14. Governing Law & Disputes

To be finalized before public launch. Small-claims carve-out for consumers where required.

15. General

Severability; no waiver; entire agreement; force majeure; notices via email.